Privacy policy
Effective Date: 2026.10.6
Realcocks respects your privacy and understands the importance of handling your personal information carefully and discreetly.
This Privacy Policy explains how we collect, use, retain, and disclose personal information when you visit https://realcocks.com, place an order, contact our support team, or otherwise use our services.
For the purposes of this policy, “Realcocks,” “we,” “us,” and “our” refer to ReClimax Technology Limited of the company operating Realcocks
If you have questions about this policy or wish to submit a privacy request, please contact info@realcocks.com.
1. Our Commitment to Your Privacy
We are committed to treating your personal information responsibly.
We do not sell your personal information for money.
We use personal information for the purposes described in this policy.
We limit access to personal information to those who need it to provide our services or fulfil legal obligations.
We handle customer communications and order information with discretion.
We review requests to access, correct, or delete personal information in accordance with applicable law.
Providing our services may require us to share certain information with payment providers, delivery companies, technology providers, and other service providers, as explained below.
2. Adults Only
Our website, products, and services are intended for individuals aged 18 or older, or the applicable age of majority in their jurisdiction, whichever is higher.
We do not knowingly accept orders from, or collect personal information from, individuals who do not meet this age requirement.
If you believe that a minor has provided personal information to us, please contact info@realcocks.com so we can investigate and take appropriate action.
3. Information We Collect
Information You Provide
Depending on how you interact with us, we may collect:
Your first and last name.
Your email address and telephone number.
Your billing and shipping addresses.
Your account information, if you create an account.
Order details, including purchased products and order history.
Information you provide when contacting customer support.
Photos or other supporting information submitted for a delivery, return, or product issue.
Marketing preferences and records of any consent you provide.
Please do not send intimate images, account passwords, or full payment card details to our customer support team. Product issue photos should show only the information needed to assess the problem.
Payment and Transaction Information
When you make a purchase, payment information is handled by the payment provider available at checkout.
We may receive transaction information, such as payment status, transaction references, refund details, and limited payment method information needed to manage your order.
The handling of payment credentials is also governed by the relevant payment provider’s privacy policy.
Information Collected Automatically
When you visit our website, we may collect technical and usage information, including:
Your IP address.
Browser type and version.
Device type and operating system.
Pages viewed and links clicked.
Dates, times, and duration of visits.
Referring websites.
Cookie identifiers and diagnostic information.
An approximate location may be inferred from your IP address. This is different from precise location information obtained through device location permissions.
4. How We Use Your Information
We use personal information, as applicable, to:
Accept, process, and fulfil orders.
Process payments, cancellations, returns, and refunds.
Arrange shipping and provide delivery updates.
Create and manage customer accounts.
Respond to enquiries and provide customer support.
Investigate missing packages, product issues, and transaction disputes.
Maintain and improve website functionality.
Protect accounts, detect fraud, and address security incidents.
Understand website performance and customer experience.
Send marketing communications where permitted.
Maintain business records and fulfil legal obligations.
Certain information, such as contact and shipping details, is necessary to complete your purchase. If you do not provide it, we may be unable to process or deliver your order.
5. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process personal information on the following grounds, as appropriate:
Performance of a contract:
To process your purchase, deliver your order, and provide related services.
Legal obligations:
To maintain required records and respond to lawful requests.
Legitimate interests:
To operate and secure our business, prevent fraud, provide customer support, and improve our services, subject to your rights and interests.
Consent:
For activities requiring consent, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before your withdrawal.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support its operation and understand how visitors interact with it.
These technologies may serve the following purposes:
Essential functions:
Supporting checkout, shopping carts, account sessions, and website security.
Preferences:
Remembering settings such as language or display preferences.
Analytics:
Helping us understand website traffic, performance, and navigation.
Marketing and referrals:
Measuring campaigns or attributing referrals, where these features are used.
Where required, we obtain consent before using non-essential technologies. You can manage available choices through our website’s cookie controls and your browser settings.
Blocking essential cookies may prevent some website features from working properly.
7. Email and SMS Communications
We may send service communications relating to your orders, payments, deliveries, account, or support requests.
Marketing emails or text messages are sent only where permitted by applicable law and, where required, with your consent.
You can unsubscribe from marketing emails using the unsubscribe link in the message. If an SMS programme is offered, follow the opt-out instructions included in the message or contact info@realcocks.com.
Unsubscribing from marketing does not prevent us from sending necessary order or service communications.
SMS consent records are not shared with third parties for their own independent marketing purposes. Information may be shared with messaging providers where necessary to deliver the programme.
8. How We Share Information
We may share relevant personal information with:
Payment providers, to process transactions and refunds.
Shipping and fulfilment providers, to prepare and deliver orders.
Website and technology providers, to host, maintain, and secure our services.
Customer support providers, to help respond to enquiries.
Communications providers, to deliver service messages and permitted marketing.
Analytics or marketing providers, where used and subject to applicable privacy choices.
Professional advisers, where necessary for legal, accounting, or business purposes.
Public authorities, where disclosure is legally required.
We seek to limit disclosures to information needed for the relevant purpose and require appropriate protections where providers process information on our behalf.
Some providers, including payment providers, may process information independently under their own privacy policies.
If our business is involved in a merger, acquisition, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
9. Discretion and Order Privacy
We recognise the sensitive nature of purchases made through Realcocks and handle order information with discretion.
Shipping carriers, fulfilment partners, payment providers, and customs authorities may need access to certain order details to perform their services or meet legal requirements.
Billing statement descriptions may vary depending on the payment method and processing provider. If you need to confirm the description associated with your payment, please contact info@realcocks.com.
10. International Data Processing
Our business and service providers may process personal information in countries other than the country where you live.
Relevant processing locations and transfer arrangements: [insert verified countries and applicable safeguards].
Where legally required, we use appropriate safeguards for international transfers. You may contact us for information about the safeguards applicable to your personal information.
11. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on:
Whether the information is needed to fulfil an order or provide ongoing support.
Accounting, tax, and other recordkeeping requirements.
The need to resolve disputes or enforce agreements.
Fraud prevention and security requirements.
Whether you maintain an account or marketing subscription.
When information is no longer required, we delete it or anonymise it, subject to applicable requirements and backup retention procedures.
A deletion request may not result in the removal of records that we are legally required to retain.
12. Information Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
No website, transmission method, or storage system can be guaranteed to be completely secure.
You can help protect your information by keeping account credentials confidential and contacting us if you suspect unauthorised account activity.
13. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
Request access to your personal information.
Obtain a copy of certain information.
Correct inaccurate or incomplete information.
Request deletion.
Request restriction of processing.
Object to certain processing, including direct marketing.
Withdraw consent where processing is based on consent.
Request data portability where applicable.
Lodge a complaint with the relevant data protection authority.
Where applicable, you may also have rights to opt out of the sale or sharing of personal information, including certain uses for targeted advertising.
You will not receive discriminatory treatment for exercising privacy rights protected by applicable law.
Submitting a Privacy Request
Email info@realcocks.com with the subject line “Privacy Request” and describe the action you would like us to take.
We may request information reasonably necessary to verify your identity and protect your information from unauthorised disclosure. You do not need to create a new account solely to submit a request.
We will respond within the timeframe required by applicable law. If we cannot fulfil all or part of your request, we will explain the reason, subject to any legal restrictions.
14. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Their collection and use of personal information are governed by their own privacy policies. Please review those policies before providing information to them.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices, or legal obligations.
The updated version will be posted on this page with a revised effective date. Where required, we will provide additional notice or obtain consent before introducing relevant changes.
16. Contact Us
For questions about this policy or requests concerning your personal information, contact:
Realcocks — Privacy Enquiries
Website: https://realcocks.com
Email: info@realcocks.com
Operating Company: [ReClimax Technology Limited]
Business Address: [Insert business address]
